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An essential part of the functioning of a team is being aware of cultural practices and/or differences and using effective communication techniques to further understanding.
To effectively contribute to best practice in an organisation workers need to consider that values are beliefs and attitudes they may have about: These beliefs and attitudes are extremely important and personal.
When you work in the service industry, you need to be aware of your values.
A cultural frame of reference is the way people from the same cultural group see their world; it is their world view.
Community and disability services organisations need to consider the diversity of their clients’ values, beliefs and cultural expectations.
For example, a single woman may refuse to be alone in an office with a male, or a male may be uncomfortable with being interviewed by a pregnant women.
Individual differences and beliefs affect everything we do and say. Often we base our expectations of others on our own experiences.
If you have not had experience with people outside your own culture, you may find your expectations of how others should act are misguided.
Organizational leaders play an important role in setting the tone for the shift towards increased diversity and inclusiveness in an organization.
Open, effective communication, as well as clear channels for feedback optimizes the opportunity for discussion of issues related to inclusion and discrimination.